Shipping policy

SHIPPING IN THE UNITED STATES
(INCLUDING AA AE AND AP)

  1. Orders using Economy or Ground services typically leave our building within 5 business days of the order being placed.
  2. Ground Shipping: Fed Ex Ground, UPS, Priority Mail depending on your location. Fed Ex does not deliver ground packages on Mondays to many states.
  3. Next Day and 2nd Day Air are available at additional cost. Those will be shipped UPS or Fedex. If you must have Saturday delivery on any of these options you MUST notify us. Cost for this is at least $15.00 more. Most quick ship options placed at the end of the week won't arrive until the following Tuesday.
  4. No order will be shipped until paid for in full.
  5. All P.O. Box, APO, and FPO orders are shipped US Post.
  6. If you need to re-route your package after it has been shipped, you need to contact us to do so and the carriers charge will be $15-20 . RTS "return to us" not delivered due to incorrect address information provided will have to pay the RTS fee and the original postage cost again. PLEASE double check the address you provide us before placing your order.
  7. All tracking information is sent via email, it will not be posted on the site so check your email that was used for the order to find this information.
  8. Pay Pal automatically enters your approved address on our order form so be sure your paypal account has the correct shipping address before you complete check out.

INTERNATIONAL SHIPPING

International packages are shipped via USPS, UPS, FED EX or Express Mail Service (EMS). We ship Monday through Friday. The rates will be more expensive than US shipping. There is no way we can offer free international shipping. We will not use any other service than what is listed above due to a lack of tracking numbers. 

For international shoppers using a secondary packing service in the United States, we can ship to them as directed. When the tracking says the package is delivered, it is no longer under our control and is no longer our responsibility. Contact them if you have questions on delivery times. These services will not forward weapons of any kind including stick grenades, or resin replica grenades.  If a replica weapon is ordered on an international order, we will delete that item from the invoice and refund you the cost of the item. If you go around this directive and order one of these items, the forwarding agent ships them to you, and your country seizes the package you will not be refunded and Stand in the Door will not be responsible for any fees or legal actions taken against you.

RETURNS AND EXCHANGES

If the product is in any way unsatisfactory ship it back in the original condition within 10 days for a refund or exchange. (The item needs to be shipped within 10 days. Especially with international orders we realize that it may take a few more to reach us.)

PRODUCT FAILURE/ WARRANTY
IF ONE OF OUR PRODUCTS FAILS OR DEVELOPS A PROBLEM, WE MAY REPAIR OR REPLACE IT AFTER THE NORMAL RETURN PERIOD, DEPENDING UPON THE CIRCUMSTANCES. NORMAL WEAR AND TEAR (WORN SOLES ON BOOTS, FADING UNIFORMS, CHIPPED PAINT ON HARDWARE, UNIFORM SHRINKAGE, LOST HOBNAILS, AND AGING OF LEATHER) IS NOT COVERED. HOWEVER, DEFECTIVE WORKMANSHIP OR MATERIALS WE WILL ADDRESS ON A CASE BY CASE BASIS. SNAPS OR ZIPPERS THAT BREAK, LOOSE EYELETS, ETC, WE WILL USUALLY REPAIR. IN SOME CASES, THE COST OF SHIPPING THE ITEM BACK TO US EXCEEDS THE REPAIR COST, SO IT WILL BE EASIER TO SIMPLY SEND YOU REPLACEMENT PARTS.

Package Returns:
If you order a "package set" Impression, 3 piece sets or items that have add on options at a discount and return the main item'(s) for refund you will be refunded the item less the retail cost of said add on's. EX: HBT package, (hat pants jacket) retail cost hat 19.99, pants 59.99 jacket 59.99, package price on the site 119.99, you return the hat for a refund you're only going to get a penny.
Helmets add on options net scrim 1st aid pouch, retail cost is 41.97 for those 3 parts, in the set discount cost is only 29.98, so return helmet for refund and keep those 3 parts you get the helmet cost back less the 41.97. Any and all packages- group sets- insignia sets- in the drop down boxes apply to this message.

INTERNATIONAL SHIPPING NOTES

We will NOT ship to Greece or France via UPS due to problems UPS and these countries' customs officers.

Delivery Time: Please allow at least 12 days-2 1/2 weeks from the time you place your order until you receive it. Orders will not be shipped until payment is received.

International Payment: We do not accept Western Union, Moneygram or any similar payment. Only paypal, Visa, Mastercard, American Express, money orders, cash or bank wire transfer. Due to an increase in the number of fraudulent charges we will NOT accept credit card payment for foreign orders of $1,500 or more. Such orders must be paid by wire transfer or Paypal.

Duties and Taxes: The customer is responsible for paying any and all customs duties, fees or tariffs charged by their country. We DO NOT pay your customs duties. We have no control over your duties! If you don't like this concept, then DO NOT order from us. We will not falsify or understate the value of a package on customs forms. Also, many European custom's offices are now check our website to assess duties. We do not charge a shopper any taxes or customs fee's, you only pay us for the postage and you items.

Missing Packages: If you do not receive your package within 2 weeks please contact us. We must submit forms to our post office within 30 days of shipping for insurance claims.

Refused Packages: If the customer refuses to pick up a package from their post office or customs service, we will not refund the shipping charges. Additionally, you will be charged for any return shipping from your country incurred by us. Likewise, if we are requested to reship the refused package, you will end up paying shipping again. This is NOT negotiable or debatable.

International Returns: On international orders, please contact us before you return an item back to us.

International Services: There is a different post service for almost every country, so we do not have the contact information for every country's post office or customs. If you do not know how packages are routed in your specific country please ask your local post carrier. Many countries have their own postal web site and change our tracking numbers once they collect your box.