Refund policy
We have a 10-day return policy allow you 10 days from the receiving of your order to request a return.
Custom orders (including our M42 paratrooper gloves which are made per the measurement you provide us with) are not returnable.
All returns that are not due to a mistake made by Stand in the Door 1944 (sending you the wrong item/items) will be subject to a 9% restocking fee. This fee is to cover the time we spend receiving, processing, and restocking returned items back into our inventory. We apologize for this fee but the fact is it takes a lot of time to pull items, package them, and ship them only to have an item returned where we have to receive the item, inspecting it for damage, put it back on our shelves and then put the items back in our inventory on the computer. We go to great lengths to describe all the details of our products on our website in the description of each item and in many cases we also create videos showing the same information to ensure that our customers know exactly what they are buying. If you want to return a $21 helmet net because you thought that the listing was for a complete helmet, liner, and net we have to cover our cost for your mistake.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All our items are individually inspected prior to shipping to ensure they meet our quality control standards. Any returned items with scratches or scuffs in the paint or any changes to the item from they way it was shipped will not be eligible for a full refund.
To start a return, you can contact us at info@standinthedoor1944.com. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, you will be responsible for shipping your item back to us. Stand in the Door 1944 does not provide shipping labels for your return. You will need to provide your own packaging as well as postage. Postage must included a tracking number so we can ensure that the item arrives back at our office. If your return item is lost in the mail, Stand in the Door 1944 will not be responsible for issuing a refund.
You can always contact us for any return questions at info@standinthedoor1944.com.
Refunds will be made via the original method of payment. Shipping costs will not be refunded. If your purchase an item for $25+$6 shipping and you return the item, you will be refunded $25.
RETURN SHIPPING CHARGES
Customers are responsible for all return and exchange shipping costs.
Only in cases where we sent the wrong* item, or a defective item will we reimburse shipping charges or pay for the item to be shipped back to us and the correct item will be shipped to you free of charge.
* "Wrong item" means the item shipped was not what was specifically ordered. If you order a replica mkII grenade, and we send you a replica mkII grenade, that it's the correct item. If you order a replica mkII grenade and we send you a German potato masher, then it's the "wrong item".
We will not reimburse expedited shipping charges back to us without prior approval. If you send your return to us by Next Day Air or another high priced service, we will NOT refund those charges, unless you have cleared it with us beforehand.
Defective items: If you have a problem with an item please contact us first as it may be more practical (in time and money) to send you the part(s) it needs.
RETURNS WILL NOT BE ACCEPTED IF...
- The item was received by the customer more than 10 days previous to it being shipped back to us.
- The item has been modified (item has been repainted stripped, sewn, glued, etc).
- The item has been used.
- The item has been washed, ironed, dry cleaned, etc.
- If there is no copy of the sales receipt. If you have lost please contact us. If there is no copy of the receipt, we will simply send it back to you at your cost.
- If the item was sold as a "closeout", it is not returnable.
Multiple/ Duplicate Orders: If you send us 2 or more email orders either by mistake or due to impatience, it is your responsibility to contact us to cancel the extra order(s). We will not refund shipping and return shipping for duplicate orders!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the situation and address it accordingly
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@standinthedoor1944.com.